What it does
Know where every pound came from.
- Triggered by something real
- A signal fires when a guest actually does something — stops visiting, hits a spend milestone, has a birthday coming up — not on a calendar somebody has to keep.
- It sounds like you
- Messages are written against your brand profile, so the tone matches the room rather than reading like a template with your name pasted in.
- It knows when not to send
- Consent, recent contact and per-guest frequency caps are all checked first. A guest who has just heard from you does not hear from you again.
- Measured against what it earned
- A send is only credited with a recovery when the guest actually came back after it, not because an order happened to follow.
See it
Example data
- Stopped visiting12 regulars · last seen 30+ days
A win-back with a personal code for a free starter.
- EmailMon 09:02
- Birthday in 7 days3 guests who opted in
A note and something on the house if they book that week.
- EmailMon 09:02
- Left a 2-star review1 guest · dish-level review
A reply from the owner, before it reaches a public site.
- EmailSun 21:40
- Spend milestone1 guest · messaged 4 days ago
Held back. The guest is inside their contact window.
- HeldSun 18:15
Where it sits
One system, three jobs
Automated messaging is part of understand.
Know where every pound came from. It runs on the same menu, the same tables and the same bill as everything else here — nothing to integrate, nothing to reconcile.
Serve
Take the order without anyone at the table.
QR ordering · Digital menus · Live orders · Kitchen display · Guest payments
Grow
Turn what you learn into more covers.
Experiments · Dish recommendations · Discounts & promotions · Campaigns · Sage — AI waiter