70 answers

The questions operators actually ask.

Setup, contracts, hardware, your data, and what happens if you decide to leave.

Popular:

Getting Started

Staff & Operations

Analytics & Insights

Atlas Intelligence

Pricing & Billing

Technical & Security

Languages & Regions

Troubleshooting

Account & Billing Issues

Support

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The questions operators actually ask.

Getting Started

How long does it take to set up AtTable.io?

Do I need special hardware or equipment?

Do my guests need to download an app?

Can I try AtTable.io before committing?

How do I add my menu to AtTable.io?

How do I generate QR codes for my tables?

Can I customize my QR codes?

What if I have multiple locations?

Menu & Ordering

How does multi-guest ordering work?

Can guests split their orders?

How do guests know their order was received?

Can guests modify or cancel orders?

Does AtTable.io support dietary filtering?

Can I mark items as sold out?

Can I update my menu in real-time?

Can I have different menus for different times?

How do modifiers and add-ons work?

Can guests add special instructions?

Staff & Operations

How do staff receive orders?

Can I have multiple staff accounts?

What staff roles are available?

Can staff manually create orders?

How do I train my staff on AtTable.io?

Can I see which staff handled which orders?

Analytics & Insights

What kind of analytics do you provide?

What's the difference between basic and advanced analytics?

How do Atlas recommendations work?

Can I export my data?

How far back does data go?

Atlas Intelligence

What is Atlas?

How does Atlas know what to recommend?

What kind of insights does Atlas provide?

Which plans include Atlas?

How often does Atlas update insights?

Can Atlas write dish descriptions for me?

Pricing & Billing

How does pricing work?

Are there any transaction fees or commissions?

What payment methods do you accept?

Can I change my plan anytime?

Can I cancel anytime?

Do you offer discounts for annual billing?

Do you offer discounts for multiple locations?

What happens if I exceed my plan limits?

Technical & Security

Is guest data secure?

Do you store credit card information?

What happens if the internet goes down?

What's your uptime?

Can I integrate AtTable.io with my POS system?

What browsers are supported?

Do you have an API?

Can I use my own domain?

Languages & Regions

What languages does AtTable.io support?

What currencies do you support?

Is AtTable.io available in my country?

Troubleshooting

QR code isn't scanning what should I do?

Guest can't see the menu after scanning

Orders aren't appearing on my dashboard

I forgot my password

Menu changes aren't showing for guests

I need to change my restaurant name or details

Account & Billing Issues

How do I update my payment method?

Where can I find my invoices?

I was charged incorrectly

How do I close my account?

Can I transfer my account to someone else?

Support

What are your support hours?

How can I get help if I have issues?

Do you offer training or onboarding?